All Yesware users on O365 are now fully operational, meaning all functionality is available and all Tracking events and CRM Sync events from the period of disruption have been restored.
Yesware users on GMail are in the process of being restored, meaning functionality is currently available, but that Tracking events and CRM sync events from the period of disruption are being restored. We will continue to monitor as these systems restore, with the expectation that all systems will be caught-up by the start of business tomorrow for all users in Europe, North America, and South America.
Today's disruption was caused by a database indexing operation that caused one of our data ingest pipelines to fall behind. We apologize for the inconvenience and ask that you not hesitate to reach out to Support@Yesware.com
if there are any questions and/or if there is anything we may do to be of assistance.